Support

Write to support@sayalign.com and a person will answer.

The button doesn't appear

Select some text in a message first — SayAlign only appears once you have selected something or opened a reply. If you have just installed or updated the extension, close the Gmail, Outlook or LinkedIn tab and open it again: the browser keeps the old version running in tabs that were already open.

I signed in but it still asks me to sign in

The extension keeps its own session, separate from the website. Signing in on the site does not sign you in to the extension. Click the extension icon in your browser toolbar and sign in there.

I upgraded but still see Free

Reload the page and reopen the extension popup. If it still shows Free after a minute, write to us with the email you paid with and we will fix it.

Undo

Cmd+Z on a Mac, Ctrl+Z on Windows, immediately after replacing. Your original text comes back. If the panel warns that undo may not work in a particular editor, copy the result instead of replacing.

It stopped working on one site

Gmail, Outlook and LinkedIn change how their pages are built without announcing it, and that occasionally breaks detection. Tell us which site and what you were doing — this is the kind of report we act on the same day.

Billing

Payment method, invoices and cancellation are all in your dashboard under Manage billing. Cancelling keeps Pro until the end of the period you paid for.

Deleting your account

Write to privacy@sayalign.com. There are no messages to delete, because we never stored them — see Privacy.

Something is wrong with a result

Tell us what you asked for and what came back, in your own words. Please don't paste the actual message — we don't want a copy of it, and we can usually reproduce the problem from a description.